You have taken the plunge. You have moved a mission critical application to the cloud. Hooray! Now its time for ease of use, access from anywhere, anytime and lower total cost of ownership (TCO). This is going to be great….until its 10 PM and you run into an issue that requires assistance. Will your new Software as a Service (SaaS) provider be there to help you find your way?
The good news is that many of the SaaS providers really understand that when you need help, “YOU NEED HELP”. Support is easy to access via chat, FAQ’s and support forums, even phone to address the need for immediate support. Others have gone one step further by creating a video library to show users how to perform a number of the common tasks found in their software, the ultimate in intimate self-service while keeping the do-it-yourself feel.